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  • Home
  •  Frequently Asked Questions
    • Logging into the Control Panel
    • Changing Name Servers of a Domain Name
    • Managing DNS Resource Records
    • HTTP API
    • Reseller Account Startup Guide
    • Using the Web Hosting Service
    • Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
    • Reseller Account Startup Guide Video Tutorials
    • Transferring a Domain Name from Another Registrar to Personal
    • Domain / URL Forwarding
    • Customer Control Panel Guide
    • Registering and Managing Child Name Servers
    • Using the DNS Service
    • DNS and types of Resource Records Personal allows
    • Using the Free Email Service
    • Listing, Searching and Managing Domain Name Registration Orders
    • Uploading Content to your Website
    • Moving or Pushing a Domain Name from one Customer Control Panel to another
    • Reseller Guides
    • What are the permitted Countries of Operation?
  • Logging into the Control Panel
  •  Domain Names
    • Listing, Searching and Managing Domain Registration Orders
    • Changing Name Servers of a Domain Name
    •  Managing Whois or Contact Details of Domain Names
      • Modifying the Whois (Contact Details) of Domain Names
      • Modifying the Whois / Contact Details of a .UK Domain Name
      • Modifying the Whois / Contact Details of a .RU Domain Name
      • Managing Contacts from within the Customer Control Panel
      •  Hiding Contact Details through Privacy Protection in the Whois of a Domain Name
        • Defining Privacy Protection
        • How can People Contact you if you Enable Privacy Protection for your Domain Name?
        • Purchasing / Renewing Privacy Protection
        • Enabling/Disabling Privacy Protection for a Domain Name
        • How can you Enable/Disable Privacy Protection of Multiple Domain Names?
      • Resellers: Controlling the display of your Brand Name in the Whois Lookup Results for .COM / .NET Domain Names
      • Checking the Whois for a Domain Name
      • Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name
      • Hiding/Publishing Contact Details in the Whois of a .CA Domain Name
    • Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name
    •  GDPR
      • What is GDPR?
      • Managing GDPR Protection settings
    •  Transferring a Domain Name
      • Confirming if a Domain Name can be Transferred
      •  Transferring a Domain Name from Another Registrar to Personal
        • Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
        • Transferring your Domain Name
        • Transferring a .RU Domain Name
        • Transferring a .UK Domain Name
        • Bulk Transfer
        • Cancelling a Domain Name Transfer
        • Important - Domain Name Transfer Caveats
      •  Transferring a Domain Name from Personal to Another Registrar
        • Transferring a Domain Name to Another Registrar
        • Transferring a .UK Domain Name to Another Registrar
        • IMPORTANT: Domain Name Transfer Caveats
        •  Fast Transfer
          • What is fast transfer?
          • How do I opt-in my domain name for Fast Transfer?
          • How do I find and opt-out names from the Fast Transfer service?
      •  Domain Name Transfer Caveats
        • Understanding the Status of a Domain Name Transfer
        • Lost One Year when Transferring a Domain Name from One Registrar to Another
        • Domain Name Transfer Completed but Domain Name is Still Inactive
      • Locating and Modifying the Domain (Transfer) Secret/Authorization Code for a Domain Name
    • Deleting a Domain Name
    • Protecting/Locking a Domain Name
    • Domain Protect+
    • Registering and Managing Child Name Servers
    •  Suspending / Unsuspending Domain Names
      • Suspending / Unsuspending a Domain Name
      • Bulk Suspension / Unsuspension of Domain Names
    •  Renewing Domain Names
      • Renewing a Domain Name
      • Bulk Renewal of Domain Names
      • Understanding Domain Name Expiry and Display of a Parking Page
    •  Domain Name System Security Extensions (DNSSEC)
      • What is DNSSEC?
      • Adding Delegation Signer (DS) Records
      • TLDs supporting DNSSEC
    • Domain Name Registration Default Settings
    • Viewing Action History
    • Restoring a Deleted Domain Name from the Redemption Grace Period
    •  Domain Name Registration Caveats
      • Overview of TLDs (Domain Name Extensions)
      • Interpreting Domain Name Check Availability Results
      • Interpreting Order Locked In Processing Messages
      • Support for Internationalized Domain Names (IDN)
      • .ASIA Domain Name Rules/Requirements
      • .AU Domain Name Rules/Requirements
      • .BR Domain Name Rules/Requirements
      • .CA Domain Name Rules/Requirements
      • .CN Domain Name Rules/Requirements
      • .CO Domain Name Rules/Requirements
      • .ES Domain Name Rules/Requirements
      •  Understanding .EU Domain Names
        • .EU Domain Name Rules/Requirements
        • Understanding .EU Domain Name Contacts
      • .IN.NET Domain Name Rules/Requirements
      • .JOBS Domain Name Rules/Requirements
      • .ME Domain Name Rules/Requirements
      • .MOBI Domain Name Rules/Requirements
      • .MX Domain Name Rules/Requirements
      • .NAME Domain Name Rules/Requirements
      • .NGO Domain Name Rules/Requirements
      • .NL Domain Name Rules/Requirements
      • .NYC Domain Name Rules/Requirements
      • .NZ Domain Name Rules/Requirements
      • .PRO Domain Name Rules/Requirements
      • .PW Domain Name Rules/Requirements
      • .RU Domain Name Rules/Requirements
      • .SC Domain Name Rules/Requirements
      • .SX Domain Name Rules/Requirements
      • .TEL Applications
      • .TEL Domain Name Rules/Requirements
      • .UK Domain Name Rules/Requirements
      • .US Domain Name Rules/Requirements
      • .VC Domain Name Rules/Requirements
      • .CO.ZA Domain Name Rules/Requirements
      • .XXX Domain Name Rules/Requirements
      • Identifying CentralNic Domains
      • Premium Domains
      • Sunrise Period
      • Identifying New gTLD Extensions
      • New gTLD Wishlist
    • Whois Data Verification
    • Whois Data Reminders
    • RESELLERS: Read this to setup your Domain Registration Business
    • DNS
    • Domain / URL Forwarding
    • Domains Product Maintenance Notices
  •  Hosting
    •  Single Domain Linux Hosting
      • Accessing your Single Domain Linux Hosting Package
      • IMPORTANT: cPanel Single Domain Linux Hosting Package User Guide
      • RESELLERS: Read this to Setup your Single Domain Linux Hosting Business
    •  Single Domain Windows Hosting
      • Accessing your Single Domain Windows Hosting Package
      • IMPORTANT: Plesk Single Domain Windows Hosting Package User Guide
      • RESELLERS: Read this to Setup your Single Domain Windows Hosting Business
    •  Multi Domain Linux Hosting
      • Accessing your Multi Domain Linux Hosting Package
      • IMPORTANT: cPanel Multi Domain Linux Hosting Package User Guide
      • Switching PHP Version
      • RESELLERS: Read this to Setup your Multi Domain Linux Hosting Business
    •  Multi Domain Windows Hosting
      • Accessing your Multi Domain Windows Hosting Package
      • IMPORTANT: Plesk Multi Domain Windows Hosting Package User Guide
      • RESELLERS: Read this to Setup your Multi Domain Windows Hosting Business
    •  Reseller Linux Hosting
      • Accessing your Reseller Linux Hosting Package
      • IMPORTANT: cPanel Reseller Linux Hosting Package User Guide
      • Switching PHP Version
      • Converting Addon Domain to a Primary cPanel Domain
      • RESELLERS: Read this to Setup your Reseller Linux Hosting Business
    •  Reseller Windows Hosting
      • Accessing your Reseller Windows Hosting Package
      • IMPORTANT: Plesk Reseller Windows Hosting Package User Guide
      • RESELLERS: Read this to Setup your Reseller Windows Hosting Business
    •  VPS Linux KVM
      • Accessing your VPS Linux KVM Order
      • FAQs
      • RESELLERS: Read this to setup your VPS Linux KVM business
      • Enabling Private Network
      •  Block Storage
        • Add Additional Storage Blocks
        • Manually Mount a Block Storage
        • Renew Block Storage
        • Delete Block Storage
        • Upgrade Block Storage
        • FAQs
      • How to modify the php version in VPS packages.
      • Installing cPanel/Plesk Addons
      • Managing SSH Keys
    •  Dedicated Server Linux
      • Accessing your Dedicated Server Linux Order
      • IMPORTANT: Dedicated Server Linux User Guide
      • RESELLERS: Read this to Setup your Dedicated Server Linux Business
    •  Business Email
      • Using the Business Email Service
      • Email Administrator's Guide - Create and Manage Accounts
      • Email User's Guide - Access your Email
      • Adding Email Accounts to your Business Email Order
      • Deleting Email Accounts from your Business Email Order
      • RESELLERS: Read this to Setup your Business Email Business
      • How do I import Emails to my Business or Enterprise Email Package
      • How to install SSL certificate for your Email Hosting
    •  Cloud Hosting
      • Accessing your Cloud Hosting order
      • How do I connect to Cloud Hosting via SSH?
      • How do I increase the RAM / CPU cores?
      • Server Name Indication
    •  Server Management
      • Installing Cloudlinux and Configuring LVEManager and Cagefs
      • Installing and configuring Maldet
      • CSF Firewall installation and configuration
      • Installing and Configuring Clamscan
      • Manage PTR Records on VPS/Dedicated Servers
      • Optimizing Apache
      • Optimizing MySql
      • Mail limiting via WHM
      • Configuring cPHulk in cPanel
      • Server Hardening
    •  Legacy Web Hosting
      • Using the Web Hosting Service
      • Listing, Searching and Managing Web Hosting Orders
      •  Web Hosting Service Guide
        • How can I view my website in a browser if my domain is pointing elsewhere?
        •  SSL
          • Issues that Digital Certificates Address
          • Activate SSL for your Hosting Package
          • Certificate Authority
          • Generating a Certificate Signing Request (CSR)
          • Installing your Digital Certificate
          • Generating a Self-signed Certificate
          • Uninstalling your Digital Certificate
          • Installing your Intermediate CA Certificate or CA Bundle
          • SSL Certificate Validity Change
        •  Back-up your Website
          • Adding a Backup Policy
          • Listing/Modifying and Deleting Backup Policies
        •  Domain Aliases
          • Domain Alias
          • Adding Domain Aliases
        •  Managing your Plesk Windows Hosting package
          • Accessing/Managing your Plesk Windows Hosting package
          • IMPORTANT: Plesk Windows Hosting package User Guide
        •  Managing your cPanel Linux Hosting package
          • Accessing/Managing your cPanel Linux Hosting package
          • IMPORTANT: cPanel Linux Hosting package User Guide
          • Migrating your cPanel Linux Hosting package from another Web Hosting company to Personal
      • Upgrading / Downgrading a Web Hosting Order
      • Legacy Web Hosting Deprecation
      • DNS for Web Hosting
    •  Sample Scripts
      •  Linux Hosting related Scripts
        • PHP-based Form Mail (Feedback) Script
        • Perl-based Form Mail (Feedback) Script
        • PHP Script to Test MySQL Database Connectivity
      •  Windows Hosting related Scripts
        • Collaboration Data Objects (CDO)
        • ASP Script to Test MSSQL Database Connectivity
    •  Uploading Content to your Website
      •  Configuring and using various FTP Clients
        • Should I use Active or Passive mode for FTP?
        •  Using FTP software to manage your Content
          • CuteFTP
          • Core FTP
          • SmartFTP
          • WinSCP
          • FileZilla
      • File/Folder Permissions and Groups
      • Do you allow Anonymous FTP?
    •  Email Hosting
      • Using the Email Hosting service
      •  Email Administrator's Guide - Create and Manage Accounts
        • Managing Mailing Lists
      •  Email User's Guide - Access your Email
        • Configuring different Email Clients to send/receive Email
        • Accessing your Email from the Webmail Interface
        • Auto-responders
      •  Email Hosting Caveats
        • File extensions that are not allowed as attachments
      • RESELLERS: Read this to Setup your Email Hosting Business
      • DNS for Email Hosting
      • Domain / URL Forwarding for Email Hosting
      • Personal Email Deprecation
    •  Titan Email
      • Titan Email
      • Getting Started with Titan Email
      • Adding / Removing Email Accounts on your Titan Email Order
      • Titan Email API Documentation
    •  Enterprise Email
      • Using the Enterprise Email Service
      • Email Administrator's Guide - Create and Manage Accounts
      • Email User's Guide - Access your Email
      • Adding Email Accounts to your Enterprise Email Order
      • Deleting Email Accounts from your Enterprise Email Order
      • RESELLERS: Read this to Setup your Enterprise Email
      • Setting up an Enterprise Email Account on iOS7
    •  Website Builder
      • Setting up your Website Builder Order
      • RESELLERS: Read this to Setup your Website Builder Business
      • DNS for Website Builder
    •  Hosting Caveats
      • Purchasing a Hosting Order for Internationalized Domain Name (IDN)
      • Modifying the hosts file
      • Ports open for outgoing connections
      • Debugging Perl/CGI Scripts
      • SMTP Server settings for sending mails through your website
      • Switching PHP Version
      • Shared Hosting Limitations
      • SSH Access
      • SymLinks Settings of cPanel Linux Hosting packages
      • Creating and Restoring Backups in cPanel
      • Creating and Restoring Backups
      • Restriction on upload of executable files under Windows Hosting
      • HTTP to HTTPS Redirection - Apache
      • HTTP to HTTPS Redirection - IIS
      • How do I set the default page?
      • How do I unblock port 80/443 ?
      • How do I add custom error pages for Linux hosting?
      • How do I add custom error pages for Windows hosting?
      • Enable Cloudflare on cPanel
      • WHM Initial Setup
      • Varnish
      • How do I change the Primary domain of my hosting plan?
      • Managing registered email address for scripts
      • Unblocking Email Accounts in cPanel
  •  SiteLock
    • Accessing your SiteLock Order
    • IMPORTANT: SiteLock User Guide
    • SiteLock FAQs
    • SiteLock Plan Details
    • RESELLERS: Read this to Setup your SiteLock Business
  •  CodeGuard
    • Accessing your CodeGuard Order
    • CodeGuard Getting Started Guide
    • CodeGuard FAQs
    • CodeGuard Plan Details
    • RESELLERS: Read this to setup your CodeGuard business
  •  SSL Certificates
    • What is an SSL Certificate?
    • How do I apply for an SSL Certificate?
    • How do I generate a Certificate Signing Request (CSR)?
    • How do I install an SSL Certificate?
    • How do I reissue an SSL Certificate?
    • How do I Renew, Delete or Suspend my SSL Certificate order ?
    • How do I apply for an EV SSL Certificate?
    • How do I reissue an EV SSL Certificate?
    • SSL Verification Methods
    • What is EV SSL
  •  Combo Plans
    • Combo Plans FAQs
    • How do I upsell Combo Plans?
    • RESELLERS: Read this to Setup your Combo Plans
  •  Order Management
    • Listing, Searching and Managing your Orders
    • Locating the Name Servers or DNS Records to Use
    • Directory and File Structure - Linux
    • Directory and File Structure - Windows
    • Managing Add-ons
    • Enabling SSL or a Dedicated IP Address
    • Renewal Reminder for Orders
    • Renewing, Deleting your Order
    • Upgrading / Downgrading an Order
    • Suspending / Unsuspending an Order
    • Moving or Pushing an Order from one Customer Control Panel to another
    •  Bulk Actions
      • Registering Domain Names in Bulk
      • Transferring Domain Names in Bulk
      • Renewing Orders in Bulk
      • Suspending or Unsuspending Orders in Bulk
      • Locking or Unlocking Domain Names in Bulk
      • Modifying Name Servers in Bulk
      • Modifying Contacts in Bulk
      • Enabling / Disabling Theft Protection in Bulk
      • Privacy Protecting Domain Names in Bulk
      • Moving Domain Names in Bulk
      • Listing All Running Bulk Actions
  •  DNS
    • DNS and types of Resource Records Personal allows
    • Using the DNS Service
    • Locating the DNS Service Interface
    • Managing DNS Resource Records
    •  DNS Caveats
      • No NS A records at Nameservers Failure Message
  • Delete WHMCS License Key
  •  Premium DNS
    • Accessing your Premium DNS Order
    • Managing Premium DNS Resource Records
    • Using the Premium DNS Service
    • RESELLERS: Read this to Setup Premium DNS
    • FAQ
  • Accessing your Domain Backorder
  • Domain Backorder Setup Guide
  • FAQ
  •  Domain / URL Forwarding
    • Using the Domain Forwarding Service
    • Locating the Domain Forwarding Service Interface
    • Managing the Domain Forwarding Service
    •  Domain / URL Forwarding Caveats
      • No NS A records at Nameservers Failure Message
  •  Free Email Service
    • Using the Free Email Service
    • Locating the Free Email Service Interface
    • Managing the Free Email Service
    •  Free Email Service Caveats
      • No NS A records at Nameservers Failure Message
  •  Customer Control Panel Guide
    • Creating a Demo Customer Account
    • Logging into the Control Panel
    •  Your Profile and Settings
      • Changing your Control Panel Username, Mobile Number and other Contact Details
      • Changing your Control Panel Password
      • Changing your Personal Identification Number (PIN)
      • Setting your Email Preferences
      • Setting your SMS Preference
      • Setting your Language Preferences
    •  2-Step Verification
      • FAQs
      • How do I enable 2-Step Verification?
      • How do I disable 2-Step Verification?
    •  Manage Billing
      • Adding Funds in your Debit Account
      • Executing an Order / Balancing an Invoice or Debit Note
      • Cancelling an Order / Invoice
      • Requesting Refund from Personal
      • Listing / Searching your Transactions
      • Locked Funds
      • EU VAT FAQs
      • Service Tax FAQs
      • GST FAQs
      • VAT for Russia FAQs
    • Listing All Orders under your Customer Account
    • Viewing your Login History
    • Viewing all important Announcements posted in your Control Panel
    •  Customer Control Panel Caveats
      • Restriction on Change of Country and Legal Name
      • Session Timeout
  •  Reseller Guides
    • Read this First: Reseller Account Startup Guide
    • Creating a Demo Reseller Account
    •  SuperSite 2 and PartnerSite Guide
      • What is SuperSite 2?
      • Old SuperSite Deprecation
      • What is PartnerSite?
      • Using SuperSite 2 and PartnerSite
      • Integrating SuperSite 2 with your Customer Control Panel and your own Control Panel
      • Logging into the Admin Area for Customizing the SuperSite 2 and PartnerSite
      • Changing the URLs of your SuperSite 2 and PartnerSite
      •  Customizing your SuperSite 2 and PartnerSite Content
        • READ THIS FIRST: Understanding the Structure of the SuperSite 2 & PartnerSite
        •  Customizing the Content, Theme (CSS, Images, Javascript), HTML Structure of the SuperSite 2 and PartnerSite
          • Adding / Editing a SuperSite 2 / PartnerSite Theme or Editing the CSS, Images, Menu Style of your SuperSite 2 / PartnerSite
          • Configuring Multiple Language Support for SuperSite 2 / PartnerSite
          • Editing the Existing Textual Content and Paragraphs and Modify the HTML Structure of a Page
          • Edit existing Images of SuperSite 2 and PartnerSite
          • Changing CSS files in Supersite 2 and PartnerSite
          • Optimizing your SuperSite 2 to Reduce Load Time
          • Making changes to the JavaScript menu in the PartnerSite
          • Adding/Editing your HTML pages in the Supersite 2 and PartnerSite?
          • Adding/Editing your Images in the Supersite 2 and PartnerSite
          • Removing the Resellers tab from your SuperSite 2
          • Customize the Legal Agreements in SuperSite 2 and PartnerSite
          • Customizing the Page Titles of the SuperSite 2 and PartnerSite
          • Enabling Automatic Currency Detection for your SuperSite 2
          • Modifying the Layout of your SuperSite 2 Home Page
          • Customizing the Error Messages in the SuperSite 2 and PartnerSite
          • Modifying the Contact Us page on your SuperSite 2
          • Changing the Other Payment Options on the Check Out Page of the SuperSite 2
          • Keeping my Customized SuperSite 2 / PartnerSite Content in Sync with any New Content Added by Personal
          •  Selecting which Products are displayed on your SuperSite 2 / PartnerSite
            • Selecting which Product Plans to display on your SuperSite 2
            • Customizing the Upsell Modal
        • Displaying the ICANN logo on my SuperSite 2 / PartnerSite
      • The Express Cart
      • Creating Product Coupons though the Coupon Engine
      •  Optimizing your SuperSite 2 and PartnerSite for Search Engines
        • Analyzing Traffic as well as E-Commerce Transactions on your SuperSite 2 and PartnerSite via Google Analytics
        • Adding Meta Tags to your SuperSite 2 and PartnerSite for Better Search Engine Optimization
        • Saving/Editing a Sitemap of your SuperSite 2 and PartnerSite
        • Setting your Robots.txt file for your SuperSite 2
        • Customizing the Landing Page URLs of your SuperSite 2
      • Integrating your Website's Domain Name Registration/Transfer Form with SuperSite 2
      •  SuperSite 2 and PartnerSite Caveats
        • Customizing the Error Messages in the SuperSite 2 and PartnerSite
        • Some details are not appearing or not working in your SuperSite 2 and PartnerSite
        • Your Customer can see generic Customer Prices from their SuperSite 2 even though you have set Specific Pricing for them
        • Suggested Retail Price Displayed on your PartnerSite Pricing Pages
        • Content Modification Interface in your SuperSite 2 / PartnerSite Admin Always Opens Only in a Specific Editing Mode
        • File Status Indication in your SuperSite 2 / PartnerSite Admin Area
        • Troubleshooting Delays in Displaying your SuperSite 2 / PartnerSite Pages
    •  Branding Guide
      • Customizing the URL for your Control Panels
      • Changing the URLs of your SuperSite and PartnerSite
      • Integrating your Website and Shopping Cart with your and your Customers' Control Panel
      • Customizing the Header and Footer of the Control Panels
      • Setting Branded Name Servers
      • Specifying your Sign Out URL
      • Branding Web-based and Port 43 Whois Lookup Results for .COM / .NET Domain Names
      • Specifying Language Preferences
      • Displaying the ICANN logo on your SuperSite/website
      • Integrating your Website's Login Form with the Control Panel
      •  Branding Caveats
        • No NS A records at Nameservers Failure Message
    •  Finance & Billing Guide
      •  Read this First: Understanding the Billing System
        • General Overview of Transactions
        • Invoices
        • Debit Notes
        • Receipts & Credit Notes
        • General Finance Setting
        • Balancing (Payment) of a Pending Invoice/Debit Note explained in Detail
        • Cancellation of a Pending Invoice/Debit Note explained in Detail
        • Discounting an Invoice explained in Detail
        • Payment Collection System and Parameters explained
        • Currency issues, Conversion Rate, Selling Currency and Accounting Currency explained
        • Add Funds to your Customers/Sub-Resellers Account
        • Subtract Funds from your Customers / Sub-Resellers Account
        • Refund Requests of your Customers and Resellers
        • Process to follow in case a Customer / Sub-Reseller Payment Charges Back or Bounces back
      •  Manage Billing with your Customers / Sub-Resellers
        • Raising an Invoice
        • Raising a Debit Note
        • Raising a Receipt / Credit Note (Adding Funds)
        • Balancing (Paying) an Invoice / Debit Note
        • Modifying / Deleting / Cancelling a Pending Invoice / Debit Note
        • Processing Refund requests of your Customers and Sub-Resellers
        • Modifying Total Receipts
        • What are Locked Funds?
        • IMPORTANT: Handling Orders Locked in Processing
        •  Managing Payment Gateway Transactions
          • Managing AuthPending Payments received through PayPal Standard Checkout Payment Gateway
          • Customer / Sub-Reseller leaves the System for your Payment gateway, but does not return back to the System
          • Searching / Approving / Declining Payment Gateway Transactions
        • Listing / Searching Transactions of your Customers / Sub-Resellers
      •  Manage Products and Pricing for Sub-Resellers and Customers
        • Understanding Pricing Slabs
        • Understanding Pricing Bands
        • Understanding and Setting Specific Pricing
        • Understanding Calculation of Total Receipts for your Customers/Sub-Resellers
        •  Manage Products and Pricing
          • Domain Registration
          • Managing TLD Promotions
          • Single Domain Linux Hosting
          • Single Domain Windows Hosting
          • Multi Domain Linux Hosting
          • Multi Domain Windows Hosting
          • Reseller Linux Hosting
          • Reseller Windows Hosting
          • VPS Linux
          • VPS Linux KVM
          • Dedicated Server Linux
          • Managed Server Linux
          • Web Services (Email Hosting, Web Hosting, Website Builder Plans) Product
          • Enterprise Email
          • Business Email
          • SiteLock
          • CodeGuard
          • SSL Certificate
          • Combo Plans
          • Cloud Hosting
          • Product Signup
      •  Understanding and Configuring Indirect Taxation Rules
        • Understanding Taxes and how the Personal Tax Engine works
        • Configuring a Tax Rule to collect Indirect Tax from your Customers and Sub-Resellers
        •  EU VAT
          • FAQs
          • How do I start charging EU VAT?
          • How do I stop charging EU VAT?
        •  Service Tax
          • FAQs
          • How do I start charging Service Tax?
          • How do I stop charging Service Tax?
        •  GST
          • FAQs
          • How do I start charging GST?
          • How do I stop charging GST?
          • How do I stop charging GST?
        •  VAT for Russia
          • FAQs
          • How do I start charging VAT for Russia
          • How do I stop charging VAT for Russia
      •  My Billing with Personal
        • Adding Funds in your Debit Account
        • Balancing a Pending Invoice or Debit Note
        • Requesting a Refund
        • What are Locked Funds?
        • Changing my Selling and Accounting Currency
        • Listing / Searching your Transactions
      • Auto-Renewal of Orders
      • Changes to Billing Engine
    •  Payment Gateway Integration Guide
      • Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers
      • Payment Gateway Risk Assessment Report
      • Managing Payment Gateway Transactions
      •  Integration with PayPal Gateway
        • About PayPal
        • Adding / Modifying a PayPal Standard Checkout Gateway
        • Integrating a PayPal Express Checkout payment gateway
        • PayPal Integration Caveats
      •  Integration with Authorize.Net's Credit Card Gateway
        • About Authorize.Net
        • Adding / Modifying Authorize.Net Accept Hosted Gateway
        • Authorize.net Integration Caveats
      •  Integration with version 1 and/or 2 2Checkout Credit Card Gateway
        • About 2Checkout.com
        • Adding / Modifying 2Checkout version 1 and/or version 2 Credit Card Gateway
      •  Integration with WorldPay Credit Card Gateway
        • About WorldPay
        • Adding / Modifying a WorldPay Credit Card Gateway
      •  Integration with Skrill (earlier Moneybookers) Credit Card Gateway
        • About Skrill (earlier Moneybookers)
        • Adding / Modifying a Skrill (earlier Moneybookers) Credit Card Gateway
      •  Integration with Alipay Gateway
        • About Alipay
        • Adding / Modifying an Alipay Gateway
      •  Integration with WebMoney Gateway
        • About WebMoney
        • Adding / Modifying a WebMoney Gateway
      •  Integration with PayU Gateway
        •  About PayU
          • Adding /Modifying a PayU Latin America Payment Gateway
        • Adding / Modifying a PayU Gateway
      • Integration process with Any Other Payment Gateway
      • Integrating CCAvenue Payement Gateway
      • Integrating an Ebanx Payment Gateway
      • Integrating a PagSeguro Payment Gateway
      • Integrating a PayTM Payment Gateway
      •  Payment Gateway Caveats
        • Handling of transactions stuck at AuthStarted status for a long duration
    •  Reseller Control Panel Guide
      •  Setting your Personal Information
        • Changing your Username [Email Address], Brand Name, Mobile Number and other Contact Details
        • Restriction on Change of Legal Name
        • Changing your Control Panel Password
        • Change your Personal Identification Number (PIN)
        • Setting your Billing, Sales, Support and Abuse Desk Contact Information
        • Email Preferences
        • SMS Preferences
      •  2-Step Verification
        • FAQs
        • How do I enable 2-Step Verification?
        • How do I disable 2-Step Verification?
        • How do I disable 2-Step Verification for my Customer / Sub-Reseller?
      • Manage Products and Pricing for Sub-Resellers and Customers
      •  Managing Products
        •  Domain Registration Default Settings
          • Setting your Default Name Server Information
          • Setting your Whois Format
      •  Managing your Customers
        • Adding a Customer
        • Listing / Searching your Customers
        • Exporting a List of your Customers as a CSV Report
        • Generating and Modifying Passwords
        • Modifying a Customer's Profile Details
        • Suspending / Unsuspending a Customer
        • Deleting a Customer
        • Billing
        • Listing all Orders belonging to a Customer
        • Mail Preferences
        • Sending Emails to your Customers
        • Displaying Announcements in your Customers Control Panel
      •  Managing your Sub-Resellers
        • Adding a Sub-Reseller
        • Managing Pending Sub-Reseller Sign-ups
        • Listing / Searching Sub-Resellers
        • Exporting a List of your Sub-Resellers as a CSV Report
        • Generating and Modifying Passwords
        • Modifying a Sub-Reseller's Profile Details
        • Suspend / Unsuspend a Sub-Reseller
        • Listing all Orders belonging to a Sub-Reseller
        • Billing
        • Sending Emails to your Sub-Resellers
        • Displaying Announcements in your Sub-Resellers Control Panel
      •  Managing Company Users
        • Adding a Company User
        • Login Details for Company Users
        • Setting Menu Permissions
        • Setting Action Rights
        • Listing your Company Users and Modifying their details
        • Deleting a Company User
      • Listing All Orders under your Reseller Account
      •  Reseller Control Panel Tools
        •  Reports
          • Data Export Portal
        • Spam Processing Tool
        • Viewing your Login History
        • Viewing all important Announcements posted in your Control Panel
      • Sending Mails to your Sub-Resellers and/or your Customers
      • Displaying Announcements in your Sub-Resellers and/or Customers Control Panels
      • Legal Agreements
      • Interface Settings
      •  Reseller Control Panel Caveats
        • Session Timeout
    •  Product Setup Guides
      •  Domain Registration Setup Guide
        • Premium Domains Setup Guide
        • Sunrise TLD Setup Guide
        • Trademark Clearinghouse (TMCH) Claims Process Setup
        • New gTLD Wishlist Setup
        • Paid Privacy Protection Setup
      • Single Domain Linux Hosting Setup Guide
      • Single Domain Windows Hosting Setup Guide
      • Multi Domain Linux Hosting Setup Guide
      • Multi Domain Windows Hosting Setup Guide
      • Reseller Linux Hosting Setup Guide
      • Reseller Windows Hosting Setup Guide
      • VPS Linux KVM
      • Dedicated Server Linux Setup Guide
      • Managed Server Linux Setup Guide
      • Web Services Setup Guide
      • Enterprise Email Setup Guide
      • Business Email Setup Guide
      • Premium DNS Setup Guide
      • SiteLock Setup Guide
      • CodeGuard Setup Guide
      • Digital Certificate Setup Guide
      • Combo Plans Setup Guide
      • Defining Product Promotions
    •  Reseller API Guide
      •  HTTP API
        • Access and Authentication
        • Request Parameter Data Types
        • Response Formats
        • Change Log
        • Product Keys
        •  API Requests
          •  Domains
            • Check Availability
            • Check Availability - IDN
            • Check Availability - Premium Domains
            • Check Availability - 3rd level .NAME
            • Suggest Names
            • Validating Contact Information for a 2nd Level .UK Domain Name
            • Register
            • Transfer
            • Submit Authcode
            • Validating a Transfer Request
            • Renew
            • Search
            • Check if a Domain Name is Premium
            • Getting a Customer's Default Name Servers
            • Getting Order Id
            • Getting Details of the Domain Registration Order using Order Id
            • Getting Details of the Domain Registration Order using Domain Name
            • Modifying Name Servers
            • Adding Child Name Servers
            • Modifying Child Name Server Host Name
            • Modifying a Child Name Server IP Address
            • Delete Child Name Servers
            • Modifying Contacts
            • Purchasing / Renewing Privacy Protection
            • Modifying the Privacy Protection Status
            • Modifying the Auth-Code
            • Enabling the Theft Protection Lock
            • Disabling the Theft Protection Lock
            • Get the List of Locks Applied on a Domain Name
            • Modifying TEL Whois Preference
            • Add Premium DNS
            • Resending the Transfer Approval Mail
            • TLD Bundle
            • Releasing a .UK Domain Name
            • Cancelling a Transfer
            • Suspend
            • Unsuspend
            • Deleting a domain name
            • Restoring a domain name
            • Rechecking NS with .DE Registry
            • Associating/Dissociating .XXX Membership Token/ID
            • Adding a Delegation Signer (DS) Record
            • Deleting a Delegation Signer (DS) Record
            • Resend Registrant Contact Email Address Verification Email
            • Add Domain Names to Wishlist
            • Delete Domain Names from Wishlist
            • Fetch Wishlist
            • Fetch Wishlist TLDs based on Category
            • Check Availability - Sunrise
            • Fetching the Trademark Claim Data
            • Fetching the List of TLDs in Sunrise / Landrush Period
            • Getting details of signed up TLDs with phase
            •  IRTP
              • Resend IRTP authorization Email
              • IRTP Authorization status
            •  GDPR
              • Disable GDPR Protection
              • Enable GDPR Protection
              • Resend Authorization Email
          •  Contacts
            • Adding a Contact
            • Modifying Contact Details
            • Getting Contact Details
            • Searching for Contacts
            • Getting the Default Contact Details
            • Setting a Default Contact
            • Associating Extra Details with a specified Contact
            • Deleting a Contact
            • Adding a .COOP Sponsor
            • Getting .COOP Sponsors associated with a Customer
            • Getting .CA Registrant Agreement
            • Validating Registrant Contact
          •  Customers
            • Signing Up
            • Modifying Customer Details
            • Getting Customer Details By Username
            • Getting Customer Details By Id
            • Generating a Token
            • Generating a Login Token
            • Authenticating a Token
            • Authenticating a Token passed to a Custom URL
            • Changing a Customer's Password
            • Search
            • Forgot Password
            • Deleting a Customer
            • Authenticating a Customer
            • Generate OTP
            • Verify OTP
            • Suspend Customer Account
            • Unsuspend Customer Account
          •  Sub-Resellers
            • Signing Up
            • Get Reseller Details
            • Generate Token
            • Generating a Login Token
            • Authenticate Token
            • Search
            • Modify Details
            • Activating Premium Domains
            • Getting Premium Domains Signup Status
            • Authenticating a Reseller
            • Generate OTP
            • Verify OTP
          •  Common
            •  Pricing
              • Getting the Customer Pricing
              • Getting the Reseller Pricing
              • Getting Reseller Cost Pricing
              • Getting Promo Prices
            •  Billing
              • Getting Transaction Details of a Customer
              • Getting Transaction Details of a Sub-Reseller
              • Getting Greedy Transactions of a Customer
              • Getting Greedy Transactions of a Sub-Reseller
              • Paying Customer Transactions
              • Cancelling a Customer's Invoice and Debit Note
              • Getting a Customer's Available Balance
              • Executing an Order Without Payment
              • Search Transactions of Reseller
              • Search Transactions of a Customer
              • Search Transactions of a Sub-Reseller
              • Search Archived Transactions of Sub-Reseller
              • Search Archived Transactions Of Customers
              • Getting a Sub-Reseller's Available Balance
              • Discounting an Invoice
              • Adding Funds in a Customer Account
              • Adding Funds in a Sub-Reseller Account
              • Adding a Debit Note in a Customer Account
              • Adding a Debit Note in a Sub-Reseller Account
              • Adding a Miscellaneous Invoice in a Customer Account
              • Adding a Miscellaneous Invoice in a Sub-Reseller Account
              • Get EU VAT percentage
              • Validate EU VAT ID
            •  Order Management
              • Lock
              • Unlock
              • Suspend
              • Unsuspend
            •  Actions
              • Searching Current Actions
              • Searching Archived Actions
            •  Legal Agreements
              • Get Legal Agreements
            •  Payment Gateway
              • Getting the Allowed List For a Customer
              • Getting the List For a Reseller
              • Getting Customer Transactions
            •  General
              • Getting Currency Details
              • Getting the List of Countries
              • Getting the List of States for a Specific Country
          •  Products
            • Check Availability
            • Get Details
            • Get ProductCategory-ProductKeys Mapping
            • Get Plan Details
            • Move
          •  Hosting (Email, SiteBuilder, Hosting [Single Domain, Multi Domain & Reseller], Server [VPS, Dedicated & Managed])
            •  Email, Legacy Web Hosting and Website Builder
              • Add
              • Renew
              • Modify/Upgrade
              • Enable SSL
              • Disable SSL
              • Suspend
              • Unsuspend
              • Delete
              • Get Details
              • Get Plan Details
              • Get Active Plan Categories
              • Get Customer Pricing
              • Get Reseller Pricing
              • Get Reseller Pricing Based On Pricing Bands (Mock Response)
              • Getting Order Id
              • Search Orders
              • Get Modify/Upgrade Price
              • Change Hosting Panel Password
              • Get DNS Records
            •  Single Domain Hosting
              •  Linux
                • Add
                • Renew
                • Modify/Upgrade
                • Enable SSL
                • Disable SSL
                • Suspend
                • Unsuspend
                • Delete
                • Get Details
                • Get Plan Details
                • Get Order Id
                • Search Orders
                • Get Modify/Upgrade Price
                • Get Customer Pricing
                • Get Reseller Pricing
                • Change Hosting Panel Password
                • Get DNS Records
                • Change Primary Domain
              •  Windows
                • Add
                • Renew
                • Modify/Upgrade
                • Enable SSL
                • Disable SSL
                • Suspend
                • Unsuspend
                • Delete
                • Get Details
                • Get Plan Details
                • Get Order Id
                • Search Orders
                • Get Modify/Upgrade Price
                • Get Customer Pricing
                • Get Reseller Pricing
                • Change Hosting Panel Password
                • Get DNS Records
                • Change Primary Domain
            •  Multi Domain Hosting
              •  Linux
                • Add
                • Renew
                • Modify/Upgrade
                • Enable SSL
                • Disable SSL
                • Suspend
                • Unsuspend
                • Delete
                • Getting Details
                • Getting Plan Details
                • Getting Order Id
                • Search Orders
                • Getting Modify/Upgrade Price
                • Getting Customer Pricing
                • Getting Reseller Pricing
                • Change Hosting Panel Password
                • Get DNS Records
                • Change Primary Domain
              •  Windows
                • Add
                • Renew
                • Modify/Upgrade
                • Enable SSL
                • Disable SSL
                • Suspend
                • Unsuspend
                • Delete
                • Getting Details
                • Getting Plan Details
                • Getting Order Id
                • Search Orders
                • Getting Modify/Upgrade Price
                • Getting Customer Pricing
                • Getting Reseller Pricing
                • Change Hosting Panel Password
                • Get DNS Records
                • Change Primary Domain
            •  Reseller Hosting
              •  Linux
                • Add
                • Renew
                • Modify/Upgrade
                • Add Dedicated IP
                • Delete Dedicated IP
                • Suspend
                • Unsuspend
                • Delete
                • Get Details
                • Delete WHMCS License Key
                • Add WHMCS License Key
                • Get Plan Details
                • Get Order Id
                • Search Orders
                • Get Modify/Upgrade Price
                • Get Customer Pricing
                • Get Reseller Pricing
                • Change Hosting Panel Password
                • Get DNS Records
                • Change Primary Domain
              •  Windows
                • Add
                • Renew
                • Modify/Upgrade
                • Add Dedicated IP
                • Delete Dedicated IP
                • Suspend
                • Unsuspend
                • Delete
                • Get Details
                • Delete WHMCS License Key
                • Add WHMCS License Key
                • Get Plan Details
                • Get Order Id
                • Search Orders
                • Get Modify/Upgrade Price
                • Get Customer Pricing
                • Get Reseller Pricing
                • Change Hosting Panel Password
                • Get DNS Records
                • Change Primary Domain
            •  VPS Linux KVM
              • Add
              • Renew
              • Add Add-on
              • Delete Add-on
              • Suspend
              • Unsuspend
              • Delete
              • Get Details
              • Get Plan Details
              • Get Order ID
              • Search Orders
              •  Block Storage
                • Add Block Storage
                • Renew Block Storage
                • Suspend
                • Unsuspend
                • Delete
                • Upgrade
                • Get Details
                • Get Order ID
                • Search Orders
            •  Enterprise Email
              • Add
              • Renew
              • Add Email Accounts
              • Delete Email Accounts
              • Suspend
              • Unsuspend
              • Delete
              • Get Details
              • Get Order Id
              • Search Orders
              • Get Customer Pricing
              • Get Reseller Pricing
              • Add Storage Addon
              • Get DNS Records
            •  Business Email
              • Add
              • Renew
              • Add Email Accounts
              • Delete Email Accounts
              • Suspend
              • Unsuspend
              • Delete
              • Get Details
              • Get Order Id
              • Search Orders
              • Get Customer Pricing
              • Get Reseller Pricing
              • Add Storage Addon
              • Get DNS Records
              • Delete Storage Addon
            •  Dedicated Server
              •  Linux
                • Add
                • Renew
                • Add Add-on
                • Delete Add-on
                • Suspend
                • Unsuspend
                • Delete
                • Get Details
                • Get Plan Details
                • Get Order Id
                • Search Orders
                • Get Customer Pricing
                • Get Reseller Pricing
            •  Managed Server
              •  Linux
                • Add
                • Renew
                • Add Add-on
                • Delete Add-on
                • Suspend
                • Unsuspend
                • Delete
                • Get Details
                • Get Plan Details
                • Get Order Id
                • Search Orders
                • Get Customer Pricing
                • Get Reseller Pricing
            •  Email Service Management
              •  Email Accounts
                • Add User
                • Add Forward Only Account
                • Get User Details
                • Modify User Details
                • Suspend User
                • Suspend Users
                • Unsuspend User
                • Unsuspend Users
                • Search Users
                • Get Number Of Users
                • Change Password
                • Reset Password
                • Update Auto Responder
                • Authenticate User
                • Delete User
                • Delete Users
                • Add Admin Forwards
                • Delete Admin Forwards
                • Add User Forwards
                • Delete User Forwards
                • Assign / Unassign Storage Blocks
                • Get Storage Details
              •  Domains
                • Check If Domain Ownership Verified
                • Add Domain Alias
                • Get Domain Aliases
                • Delete Domain Alias
                • Get Notification Email
                • Modify Notification Email
                • Get Catch-all Account
                • Activate Catch-all Account
                • Deactivate Catch-all Account
                • Get DNS Records
              •  Mailing Lists
                • Add Mailing List
                • Modify Mailing List
                • Get Mailing Lists Of Domain
                • Get Details
                • Add Subscribers
                • List Subscribers
                • Delete Subscribers
                • Delete Mailing List
                • Add Moderators
                • Delete Moderators
          •  SiteLock
            • Add
            • Renew
            • Upgrade
            • Suspend
            • Unsuspend
            • Delete
            • Get Details
            • Get Plan Details
            • Get Order Id
            • Search Orders
            • Get Upgrade Price
            • Validate Upgrade
            • Get Customer Pricing
            • Get Reseller Pricing
            •  Handle Threat Notifications
              • Get Threat Notifications
              • Process Threat Notifications
          •  CodeGuard
            • Add
            • Renew
            • Upgrade/Downgrade
            • Suspend
            • Unsuspend
            • Delete
            • Get Details
            • Get Plan Details
            • Get Order Id
            • Search Orders
            • Get Upgrade/Downgrade Price
            • Validate Upgrade/Downgrade
            • Get Customer Pricing
            • Get Reseller Pricing
          •  DNS
            • Activating the DNS Service
            •  Managing DNS Records
              • Adding IPv4 Address Record
              • Adding IPv6 Address Record
              • Adding CNAME Record
              • Adding MX Record
              • Adding NS Record
              • Adding TXT Record
              • Adding SRV Record
              • Modifying IPv4 Address Record
              • Modifying IPv6 Address Record
              • Modifying CNAME Record
              • Modifying MX Record
              • Modifying NS Record
              • Modifying TXT Record
              • Modifying SRV Record
              • Modifying SOA Record
              • Searching DNS Records
              • Deleting DNS Record (Deprecated)
              • Deleting IPv4 Address Record
              • Deleting IPv6 Address Record
              • Deleting CNAME record
              • Deleting MX record
              • Deleting NS record
              • Deleting TXT Record
              • Deleting SRV Record
          •  Domain Forwarding Service
            • Activating the Domain Forwarding Service
            • Getting Details of Domain Forwarding Service
            • Managing Domain Forwarding Service
            • Getting the DNS Records
            • Remove Domain Forwarding for a Domain
            • Disable Domain Forwarding for a Sub-Domain
          •  Free Email Service
            • Activate
          •  SSL Certificates
            • Add
            • Enroll
            • Reissue
            • Renew
            • Delete
            • Search
            • Get Order Id
            • Get Details
            • Change Verification Email
            • Get Certificate Details
            • Change SSL Verification Method
            • Validate CSR
          •  Combo Plans
            • Check Availability
            • Add
            • Get Details
            • Get Plan Details
          • Add Backorder
          •  Cloud Hosting
            • Add
            • Renew
            • Add Add-on
            • Delete Add-on
            • Suspend
            • Unsuspend
            • Delete
            • Get Details
            • Get Plan Details
            • Get Order Id
            • Search Orders
            • Change Hosting Panel Password
            • Enable Shell Access
            • Disable Shell Access
            • Get Customer Pricing
            • Get Reseller Pricing
            • Get DNS Records
          • Get Customer Pricing
          • Get Reseller Pricing
          • List Orders
          • Renew Backorder
          • Delete Backorder
          •  Themes, Plugins, Logos
            • Add
            • Search Order and Get Details
            • Get Plan Details
            • Get Customer Pricing
        • Managing DNS, Email, Hosting, Website Builder, SiteLock and CodeGuard through your HTTP API Integration
      • IMPORTANT: API Abuse

Transferring a Domain Name

This section deals with transferring your domain name among two Registrars. Here you will find information related to:

  • Transferring your domain name to us.

  • Transferring your domain name away from us to another Registrar.

Note

If your domain name is already registered through Personal and you wish to simply Move your domain name from one Customer account to another, then the process is different. 1

  • Confirming if a Domain Name can be Transferred
  •  Transferring a Domain Name from Another Registrar to Personal
    • Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
    • Transferring your Domain Name
    • Transferring a .RU Domain Name
    • Transferring a .UK Domain Name
    • Bulk Transfer
    • Cancelling a Domain Name Transfer
    • Important - Domain Name Transfer Caveats
  •  Transferring a Domain Name from Personal to Another Registrar
    • Transferring a Domain Name to Another Registrar
    • Transferring a .UK Domain Name to Another Registrar
    • IMPORTANT: Domain Name Transfer Caveats
    •  Fast Transfer
      • What is fast transfer?
      • How do I opt-in my domain name for Fast Transfer?
      • How do I find and opt-out names from the Fast Transfer service?
  •  Domain Name Transfer Caveats
    • Understanding the Status of a Domain Name Transfer
    • Lost One Year when Transferring a Domain Name from One Registrar to Another
    • Domain Name Transfer Completed but Domain Name is Still Inactive
  • Locating and Modifying the Domain (Transfer) Secret/Authorization Code for a Domain Name
1. Instructions for moving a domain name